This policy explains how to cancel an order, return a product and get your money back from Sovarest, a brand of PRIDE FOAMS. It does not take away any of your rights under Indian consumer law.
Cancelling an order
- You can cancel free of charge until we start processing your order. If you have an account, go to My Orders and choose Cancel. If you checked out as a guest, email hello@sovarest.com with your order ID.
- Once processing has started, the order can no longer be cancelled online. Contact us and we will help where we can. After delivery, you can still return a mattress under our 111-night trial.
- If you have already paid, you get a full refund, including any delivery charge.
- We may cancel an order if a product is unavailable, a price was shown in error, we cannot deliver to your address, or a payment looks fraudulent. If that happens, we will tell you and refund you in full.
111-night trial for mattresses
Sleep on your new mattress for up to 111 nights from the day it is delivered. If it is not right for you, tell us within that time and we will collect it from your home free of charge and refund you. You do not need to give a reason.
- One trial return per customer and delivery address.
- The mattress must be clean and free from stains, burns, tears or pest damage. Normal signs of use are fine. We recommend using a mattress protector.
- We refund the price you paid for the mattress. The delivery charge, if you paid one, is not refunded.
Pillows and covers
You can return pillows and covers within 7 days of delivery if they are unused, unwashed and in their original packaging. We collect them free of charge. For hygiene reasons, used pillows and covers cannot be returned unless they are faulty.
Damaged, faulty or wrong items
Please check your order when it arrives. If anything is damaged, faulty or not what you ordered, email us within 48 hours of delivery with your order ID and photos of the item and packaging. We will replace it or give you a full refund, including the delivery charge.
Problems that appear later are covered by our 15-year limited warranty on mattresses. It covers body impressions deeper than 3 cm (under normal use on a proper base) and defects in materials or workmanship. It does not cover normal wear, a change in comfort preference, stains or damage from misuse. Warranty claims are repaired or replaced, not refunded.
How refunds are paid
- Refunds go back to the payment method you used: card, UPI, net banking or wallet.
- We start your refund within 2 business days of a cancellation, or of collecting and checking a returned item. Your bank usually takes 5–7 business days after that to show it in your account.
- We refund the amount you actually paid. Coupon discounts are not paid out as cash.
- Delivery charges are refunded when an order is cancelled before dispatch or an item arrives damaged, faulty or wrong. They are not refunded for trial or change-of-mind returns.
How to ask for a return or refund
Email hello@sovarest.com or use our contact form with your order ID. We will reply within 2 business days and arrange the next steps.
For everything else about buying from us, see our Terms & Conditions.